Shipping & Delivery Policy

This policy explains how we deliver your order, what to expect, and where responsibility sits once goods leave our warehouse.

1. Dispatch Timeframes

In-stock items typically dispatch within 1–2 business days. Items marked as available-to-order or ships-in-2-5-days may take longer. We'll email you if there's a delay beyond the stated timeframe.

2. Delivery Methods

• Nationwide delivery — via a third-party courier. A standard fee applies unless your order qualifies for free shipping.
• Collection — free collection from our Head Office. We'll email you when your order is ready.

3. Free Shipping Threshold

Orders above the threshold shown at checkout qualify for free nationwide delivery. The threshold may differ for Gauteng (local) and interprovincial deliveries, as displayed during checkout.

4. Risk in Transit

Risk passes to you on delivery. We arrange the courier and share tracking details once your order ships. If a parcel is lost or damaged before it reaches you, contact us and we'll resolve it with the courier.

5. Failed Deliveries

If the courier cannot deliver (for example, you're unavailable), they will attempt redelivery or hold the parcel for collection. Parcels returned to us after failed delivery attempts may incur a re-dispatch fee.

6. Tracking

Once your order ships, we email you the tracking reference. You can also track your order via the Track Your Order page.

7. International Shipping

We currently deliver within South Africa. Please contact us if you need delivery elsewhere and we'll advise.