Shipping & Delivery Policy

This policy explains how we fulfil and deliver your order, what to expect, and where responsibility sits once your order ships.

1. Fulfilment & Lead Times

Most items are prepared for you once your order is confirmed and typically ship within about 7 business days. Items marked Available to Order are dispatched as soon as they're ready, and if we can't fulfil an item, you get a full refund. 12 months manufacturer's warranty unless stated otherwise. We'll email you if there's a delay beyond this timeframe.

2. Delivery Methods

• Nationwide delivery — via a third-party courier. Free on orders of R2,500 and over; a flat R115 fee applies below R2,500.
• The Courier Guy Kiosk collection — collect your order from a The Courier Guy kiosk near you; we'll send your collection details once it's ready.

3. Delivery Fees

Free nationwide delivery on orders of R2,500 and over. A flat R115 delivery fee applies to orders under R2,500. The same fees apply to The Courier Guy kiosk collection.

4. Risk in Transit

Risk passes to you on delivery. We arrange the courier and share tracking details once your order ships. If a parcel is lost or damaged before it reaches you, contact us and we'll resolve it with the courier.

5. Failed Deliveries

If the courier cannot deliver (for example, you're unavailable), they will attempt redelivery or hold the parcel for collection. Parcels returned to us after failed delivery attempts may incur a re-dispatch fee.

6. Tracking

Once your order ships, we email you the tracking reference. You can also track your order via the Track Your Order page.

7. International Shipping

We currently deliver within South Africa. Please contact us if you need delivery elsewhere and we'll advise.