Privacy Policy

Venue Digital Systems ('we', 'us', 'our') respects your privacy and complies with the Protection of Personal Information Act (POPIA). This policy explains what personal information we collect, why, who we share it with, and your rights.

1. Information We Collect

• Contact details — name, email, phone, and delivery address when you place an order or request a quote.
• Account details — email and password (stored securely) when you register.
• Order & payment details — what you bought and payment confirmations. We do not store full card numbers.
• Finance application data — company registration, employment, salary, and supporting documents, only when you apply for finance.
• Technical data — IP address and basic browser/device information for security and analytics.

2. How We Use Your Information

• To process and fulfil your orders, quotes, and finance applications.
• To communicate with you about your order or enquiry.
• To prevent fraud and keep the site secure.
• To improve our products and service (aggregated, non-identifying where possible).
• Where you have consented, to send you marketing communications. You can unsubscribe at any time.

3. Who We Share With

We only share your information with service providers who help us operate — payment processors, couriers, our finance partner (for finance applications only), email and hosting providers. Each is bound to handle your data confidentially. We may disclose information where required by law.

4. Cross-Border Transfers

Some service providers process data outside South Africa. We only use providers that offer an adequate level of protection consistent with POPIA.

5. How Long We Keep It

We retain personal information only as long as needed for the purpose collected, or as required by law (for example, tax records). After that it is deleted or anonymised.

6. Cookies

We use cookies and similar technologies for essential site function and analytics. You can control non-essential cookies through the consent banner shown on first visit.

7. Your Rights

Under POPIA you have the right to access, correct, or request deletion of your personal information, and to object to certain processing. To exercise these rights, contact us at hello@venuedigital.co.

8. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission is 100% secure, but we work to protect your data.

9. Changes to This Policy

We may update this policy. The effective date above reflects the current version. Material changes will be highlighted on the site.