Returns & Refunds Policy

We want you to be happy with your purchase. This policy sets out when and how you can return products, and works alongside your rights under the Consumer Protection Act (CPA).

1. Return Window

You may return most unused, resalable products within 7 days of delivery. Certain items — such as opened software, consumables, or custom orders — may not be eligible unless they are defective.

2. Condition

Returned items must be in their original condition, with all packaging, accessories, and documentation intact. We reserve the right to refuse a return or to reduce the refund if the item is damaged through no fault of ours.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days. We will arrange a replacement or full refund, including return shipping at our cost.

4. How to Start a Return

Email hello@venuedigital.co with your order number and the reason for the return. We'll confirm eligibility and provide return instructions and the return address.

5. Return Shipping

For change-of-mind returns, the customer is responsible for return shipping. For defective or incorrect items, we cover the return cost. We recommend using a tracked service.

6. Refunds

Once we receive and inspect the returned item, we'll process your refund to the original payment method within 7–10 business days. Original shipping charges are non-refundable except where the return is due to our error.

7. Exchanges

If you'd prefer an exchange rather than a refund, let us know when requesting the return and we'll do our best to accommodate based on stock availability.